Terms of Service and Sale

Last updated: 18 July 2026

1. About these Terms

These Terms of Service and Sale govern:

your use of the SPMarketing website;
purchases made directly from SPMarketing;
applications and progressive web applications supplied by SPMarketing;
WordPress plugins and other software supplied by SPMarketing;
software licences, subscriptions and digital products;
technical support and associated online services; and
professional services supplied by SPMarketing.

Please read these Terms before using the website or making a purchase.

By accessing the website, creating an account, placing an order, activating a licence, starting a subscription or using a product or service, you agree to these Terms.

Where checkout requires you to select a box confirming acceptance, you must accept these Terms before completing the purchase.

2. Who we are

SPMarketing is a trading name of:

Steven Thomas Parkinson Ltd
Company number: 15600768
Registered office:
5 Eryngo Street
Stockport
England
SK1 4DH

In these Terms, “SPMarketing”, “we”, “us” and “our” refer to Steven Thomas Parkinson Ltd trading as SPMarketing.

“You” and “your” refer to the person or organisation accessing the website, purchasing a product or using a service.

The contract for a purchase made directly through SPMarketing is between you and Steven Thomas Parkinson Ltd unless the checkout or product page expressly identifies another seller or merchant of record.

3. Contact details

Customer support:

support@spmarketing.info

Support page:

https://spmarketing.info/support

https://spmarketing.info/privacy-policy/

Website:

https://spmarketing.info

Please do not send complete payment-card details, passwords, private API keys or other sensitive security credentials by email or through a support form.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to make a purchase.

A person under 18 may only use a paid product with the permission and supervision of a parent or legal guardian who accepts responsibility for the purchase and use.

Where you purchase or use a product on behalf of a business or other organisation, you confirm that you have authority to bind that organisation to these Terms.

5. Consumer and business customers

A “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession.

A “business customer” is a person or organisation purchasing or using a product wholly or mainly for business purposes.

Some provisions of these Terms apply differently to consumers and business customers. Nothing in these Terms excludes or restricts a consumer right that cannot lawfully be excluded or restricted.

6. Information provided before purchase

The applicable product page, checkout page, quotation or order confirmation will normally identify:

the product or service;
its principal features;
compatibility or technical requirements;
the price and currency;
applicable taxes;
whether payment is one-off or recurring;
the subscription frequency and minimum term, if any;
the digital delivery method;
the licence allowance;
included support or updates;
any trial or promotional conditions; and
applicable cancellation or refund information.

You are responsible for reviewing this information before placing an order.

Contact SPMarketing before purchasing where you are uncertain whether a product is suitable or compatible with your requirements.

7. Orders and contract formation

Submitting an order is an offer to purchase the selected product or service.

A contract is formed when:

SPMarketing sends an order confirmation;
payment is successfully accepted;
digital access or a licence is supplied; or
work begins with your agreement,

whichever occurs first.

An automated acknowledgement that an order has been received does not necessarily mean that the order has been accepted.

We may refuse or cancel an order before acceptance where:

pricing or product information contains an obvious error;
payment cannot be authorised;
fraud or unauthorised use is suspected;
the product cannot lawfully be supplied;
technical or geographical restrictions prevent fulfilment;
the customer is subject to applicable sanctions or restrictions;
the order breaches these Terms; or
the product has been withdrawn or is unavailable.

Where we cancel an order after receiving payment and before supplying the product or service, the amount paid will normally be refunded.

8. Prices and taxes

Prices are displayed in the currency shown during checkout.

The total amount payable will be shown before the order is confirmed. This may include applicable VAT, sales tax or other taxes where required.

You are responsible for charges imposed by your bank, card issuer, payment provider or currency-conversion provider.

We may change prices at any time. A price change will not affect an order already accepted, except where:

the displayed price was clearly incorrect;
a tax or government charge changes;
you agree to the change; or
the change relates to a future subscription renewal and appropriate notice has been provided.

9. Payments

Payments may be processed by Stripe or another payment provider displayed during checkout.

Available payment methods may vary by customer location, device, currency and transaction.

By providing a payment method, you confirm that:

you are authorised to use it;
the payment information is accurate;
sufficient funds or credit are available; and
SPMarketing and its payment providers may charge the amount displayed.

SPMarketing does not ordinarily receive or store complete payment-card numbers or card security codes.

Stripe and other payment providers may carry out fraud, identity, security or payment checks before approving a transaction.

A payment appearing on your bank statement may use the statement descriptor displayed during checkout, in your receipt or on the SPMarketing Support page.

Contact support@spmarketing.info promptly if you do not recognise a payment.

10. Digital delivery

Applications, plugins, licence keys and other digital products are normally delivered electronically.

Delivery may take place through:

an immediate download;
an emailed download link;
an online customer account;
a licence key;
an application-access link;
a WordPress installation package;
a software marketplace; or
another method stated before purchase.

You are responsible for providing an accurate email address and for checking spam and junk folders.

Digital delivery may be delayed where:

payment is pending;
additional verification is required;
fraud is suspected;
a technical fault occurs;
the product requires manual configuration; or
the product page states a different delivery period.

Contact SPMarketing Support if access information has not arrived within the stated delivery period.

11. Immediate supply and cancellation rights

UK consumers purchasing digital content at a distance may ordinarily have a 14-day cancellation period.

Where you request immediate access, downloading, activation or supply during that period, SPMarketing may ask you to:

expressly consent to immediate supply; and
acknowledge that your statutory right to cancel may be lost once digital supply begins.

Digital supply may begin when you:

download the product;
receive or access digital content;
activate a licence;
access a paid application or feature;
install a plugin; or
otherwise begin using the digital product.

Where the required consent and acknowledgement have not been obtained, your statutory cancellation rights will not be reduced merely because these Terms say that supply is immediate.

Different rules may apply to services, subscriptions and purchases made through third-party marketplaces.

12. Refunds and cancellations

Refunds, subscription cancellations and payment disputes are governed by:

these Terms;
the product information displayed before purchase;
the SPMarketing Support, Payments, Refunds and Cancellations page;
any separate written proposal or agreement; and
applicable law.

Support, refund and cancellation information is available at:

https://spmarketing.info/support

Nothing in these Terms affects your statutory remedies where digital content or services are faulty, misdescribed, not supplied with reasonable care and skill or otherwise fail to conform to the contract.

13. Subscriptions

Some products and services may be supplied as recurring subscriptions.

The checkout page will identify the applicable:

subscription price;
billing interval;
currency;
initial or promotional period;
renewal terms;
minimum commitment, if any;
included products or services; and
cancellation method.

By starting a recurring subscription, you authorise SPMarketing and its payment provider to charge the applicable subscription amount at each billing interval until cancellation.

Automatic renewal

Unless otherwise stated, subscriptions automatically renew at the end of each billing period.

The applicable renewal amount will be charged to the payment method held by the payment provider.

We may send renewal or trial-ending reminders where required by law or stated as part of the subscription.

Price changes

We may change a subscription price for a future billing period.

Where a price increase affects an existing subscription, reasonable advance notice will be provided. You may cancel before the new price takes effect.

Continued use after the new billing period begins constitutes acceptance of the new price, subject to applicable consumer rights.

Cancellation

You may cancel a subscription:

through any customer billing portal provided;
through the relevant application or account, where available; or
by emailing support@spmarketing.info.

Unless expressly stated otherwise, cancellation takes effect at the end of the current paid billing period, and no further renewal will be charged.

Access may continue until the end of that period.

Cancellation does not automatically create a right to a refund for a billing period that has already begun, except where required by law or allowed under the applicable refund policy.

Failed payments

Where a subscription payment fails, we may:

retry the payment;
ask you to update the payment method;
restrict paid functionality;
suspend updates or support;
suspend the licence; or
cancel the subscription.

You remain responsible for amounts that became properly payable before cancellation.

14. Free trials and promotions

Any free trial, discount, introductory price or promotion is subject to the terms displayed with the offer.

These terms may include:

eligibility restrictions;
start and end dates;
limited product access;
a maximum number of purchases;
a requirement to provide a payment method;
the price payable when the promotion ends; and
restrictions on combining offers.

Where a free or reduced-price trial converts into a paid subscription, the conversion date, recurring price and cancellation method will be displayed before you agree to the trial.

Unless otherwise stated, promotions cannot be exchanged for cash, transferred or applied retrospectively.

We may refuse or withdraw a promotion where there is fraud, abuse, duplication, technical error or breach of its stated conditions.

15. Software and application licences

Unless a product page or separate licence states otherwise, SPMarketing grants you a limited, non-exclusive, non-transferable and revocable licence to install and use the purchased software for its intended purpose.

The licence is limited to:

the number of users, devices, websites or installations purchased;
the subscription or licence period;
the permitted customer or organisation; and
the conditions shown on the product page.

A purchase transfers a right to use the software. It does not transfer ownership of the software, source code, brand, documentation or intellectual property.

You must not:

exceed the purchased activation or installation allowance;
share a private licence key publicly;
resell or sublicense a licence unless expressly permitted;
falsely represent the product as your own;
remove copyright, trade mark or attribution notices where removal is not authorised;
use the software to infringe another person’s rights;
use the software for unlawful or malicious purposes;
circumvent licence, payment or security controls; or
distribute modified or unmodified copies where the applicable licence does not allow distribution.

Nothing in this section restricts a right expressly granted under an applicable open-source licence or a right that cannot lawfully be restricted.

16. Open-source components

A product may include WordPress, libraries or other components supplied under open-source licences.

Those components remain subject to their applicable open-source terms.

Where an open-source licence conflicts with these Terms in relation to an open-source component, the open-source licence will prevail for that component.

Separate restrictions may continue to apply to:

licence keys;
hosted services;
update services;
support;
documentation;
graphics;
product branding;
proprietary content;
premium features; and
materials not released under an open-source licence.

17. WordPress plugins

Before installing or updating a WordPress plugin, you should:

create a current backup;
verify the stated WordPress and PHP requirements;
test the plugin in a staging environment where reasonably practicable;
review known compatibility information; and
ensure that you can restore the website if necessary.

Compatibility cannot be guaranteed with every combination of:

WordPress version;
PHP version;
theme;
page builder;
plugin;
hosting provider;
server configuration;
security service; or
custom code.

A compatibility issue does not necessarily mean that a plugin is defective where the environment does not meet the published requirements or where the conflict is caused by unsupported third-party software.

SPMarketing will provide any remedies required by law and may offer troubleshooting, repair, updates or replacement where appropriate.

18. Updates and support

The product page will state whether a purchase includes:

software updates;
technical support;
a fixed support period;
support for a particular number of websites;
ongoing access while subscribed; or
lifetime access to a specified version.

Unless expressly stated otherwise:

support covers the ordinary operation of the supplied product;
support does not include custom development;
support does not guarantee compatibility with all third-party products;
updates may change, improve, remove or replace features;
an active subscription may be required for updates and support; and
continued access to the last downloaded version does not necessarily include future updates, hosted services or technical assistance.

We may discontinue support for obsolete software, operating systems, browsers, WordPress versions or PHP versions where continued support is unreasonable or insecure.

19. Beta, preview and experimental products

A product identified as beta, preview, test, experimental or pre-release may:

contain faults;
be incomplete;
change without notice;
lose stored information;
have limited documentation;
be unavailable temporarily; or
be discontinued.

You should not rely on a beta product for critical, safety-related or irreplaceable operations.

Where a beta product is supplied free of charge, it is provided on an as-available basis to the extent permitted by law.

Any statutory rights applicable to a paid beta product remain unaffected.

20. Professional services

Website development, SEO, consultancy, customisation, software development and other professional services may be governed by a separate:

quotation;
proposal;
project specification;
statement of work;
schedule;
service agreement; or
written acceptance.

Where there is a conflict, the separately agreed document will prevail in relation to that service.

Unless expressly included, professional services do not include:

indefinite revisions;
ongoing maintenance;
third-party charges;
hosting;
domain registration;
premium software licences;
advertising expenditure;
legal review;
regulatory approval; or
guaranteed commercial, search-ranking or financial results.

You are responsible for providing accurate information, decisions, content, access and approvals reasonably required to perform the work.

Delays caused by missing information, access or approvals may affect delivery dates.

21. Customer content and instructions

Where you supply content, data, branding, images, software, instructions or other materials, you confirm that:

you are entitled to provide them;
their use will not infringe third-party rights;
they are lawful and accurate;
they do not contain malicious code; and
SPMarketing may use them to provide the requested product or service.

You retain ownership of your materials.

You grant SPMarketing a limited licence to host, copy, process, modify and use those materials only as reasonably necessary to provide, secure and support the product or service.

You remain responsible for reviewing and approving work before publication or deployment.

22. Acceptable use

You must not use the website, applications, plugins or services to:

break any applicable law;
commit fraud or impersonate another person;
infringe intellectual property, privacy or other rights;
distribute malware or harmful code;
gain unauthorised access to systems or information;
disrupt, overload or damage a service;
bypass access, payment, licensing or usage restrictions;
conduct unauthorised vulnerability testing;
scrape or extract information in a manner that damages or burdens the service;
send spam or unlawful communications;
harass, threaten or harm another person;
publish illegal, defamatory or seriously harmful content; or
assist another person in doing any of these things.

We may restrict or suspend access where reasonably necessary to investigate misuse, protect users, prevent fraud or maintain security.

23. Accounts and security

Where an account is required, you must:

provide accurate information;
keep login details secure;
use appropriate passwords;
restrict access to authorised users;
notify us promptly of suspected compromise; and
remain responsible for activity performed through your account unless caused by our breach.

You must not share an account where the applicable product or subscription is licensed to one user.

We may require password resets, additional verification or temporary account restrictions where a security risk is identified.

24. Third-party services and links

Products may integrate with or link to third-party services such as:

Stripe;
WordPress;
website hosts;
app stores;
mapping services;
speech-recognition providers;
analytics providers;
artificial-intelligence services;
external databases; and
third-party websites.

Third-party services are controlled by their respective providers and may have separate terms, privacy policies, charges and availability.

SPMarketing is not responsible for a third-party service, except to the extent that responsibility cannot lawfully be excluded.

A reference or link does not necessarily indicate endorsement, affiliation or partnership.

25. App stores and marketplaces

Products purchased through an app store, marketplace or reseller may also be subject to that platform’s terms.

The platform may control:

payment collection;
refunds;
cancellations;
updates;
account access;
delivery; and
geographical availability.

Where platform terms conflict with these Terms, the platform terms will normally govern the transaction administered by that platform.

You may need to submit payment, cancellation or refund requests directly to the platform.

26. Intellectual property

Unless otherwise stated, SPMarketing or its licensors own all intellectual property rights in:

the website;
applications;
plugins;
source and object code;
product names;
branding;
graphics;
layouts;
documentation;
databases;
written content; and
training and support materials.

You may not reproduce, publish, sell, license, distribute or commercially exploit these materials except:

as allowed by these Terms;
as allowed by an applicable open-source licence;
with prior written permission; or
as otherwise permitted by law.

“SPMarketing” and associated product names, logos and branding may not be used in a manner that suggests false endorsement, ownership or affiliation.

27. Availability and changes

We aim to provide reliable services but do not guarantee uninterrupted or error-free availability.

Access may be affected by:

maintenance;
updates;
hosting failures;
internet disruption;
third-party outages;
cyberattacks;
legal restrictions;
force majeure events; or
circumstances outside our reasonable control.

We may modify a product to:

improve performance;
add or remove features;
address security issues;
comply with law;
maintain third-party compatibility; or
replace obsolete technology.

Where a material change adversely affects a paid product, we will provide any notice, remedy or refund required by law.

28. Product discontinuation

We may discontinue a product, version, feature or hosted service.

Where reasonably practicable, advance notice will be provided to affected paying customers.

Depending on the product and circumstances, we may:

continue access until the end of a paid term;
provide a replacement or alternative;
allow a final download;
provide a partial refund;
provide a migration period; or
take another reasonable measure.

Immediate discontinuation may be necessary where a product is unlawful, insecure, technically unsustainable or dependent upon a discontinued third-party service.

29. No guaranteed outcomes

Unless expressly guaranteed in writing, SPMarketing does not promise:

a specific search-engine ranking;
a particular level of traffic, income or sales;
acceptance by an app store or marketplace;
compatibility with every third-party service;
uninterrupted access;
permanent availability of external data;
that a product will meet every individual preference; or
that using an application will replace professional advice or judgement.

Any forecasts, estimates, examples or demonstrations are illustrative and are not guarantees of future results.

30. Backups and data loss

You are responsible for maintaining appropriate backups of:

websites;
databases;
files;
settings;
customer information;
licence information; and
other important data.

You should create a backup before installing, updating, configuring or removing software.

SPMarketing is not responsible for data loss caused solely by your failure to maintain reasonable backups, except where liability cannot lawfully be excluded.

31. Suspension and termination

We may suspend or terminate access where:

payment is overdue or reversed;
a subscription ends;
a chargeback or payment dispute remains unresolved;
a licence allowance is materially exceeded;
a licence key is publicly distributed;
fraudulent or unlawful activity is suspected;
these Terms are materially breached;
the service presents a security risk;
continued supply would be unlawful; or
suspension is reasonably necessary to protect SPMarketing, customers or third parties.

Where appropriate, we will provide notice and a reasonable opportunity to remedy the breach.

Immediate action may be taken where there is fraud, malicious activity, a serious security threat or unlawful conduct.

Upon termination:

your right to use subscription-only services ends;
access to hosted features may cease;
outstanding amounts remain payable;
provisions intended to survive termination continue; and
statutory consumer rights remain unaffected.

32. Chargebacks and disputes

Contact SPMarketing before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Where a chargeback or payment dispute is raised, we may provide Stripe, banks or card networks with relevant evidence, including:

the order confirmation;
proof of digital delivery;
licence activation records;
account access records;
relevant transaction information;
customer communications;
the product description;
refund and cancellation terms; and
evidence that these Terms were accepted.

Submitting evidence does not affect any right you have to dispute a genuinely unauthorised or invalid transaction.

A licence or paid service associated with a reversed payment may be suspended while the dispute is investigated.

33. Consumer warranties and remedies

Products supplied to UK consumers will be provided with the standards and remedies required by applicable consumer law.

Depending on the product, this may include requirements that digital content:

is of satisfactory quality;
is fit for a disclosed purpose;
matches its description; and
is supplied with the rights the trader is permitted to grant.

Services must be performed with reasonable care and skill.

Where a product or service does not conform to the contract, you may be entitled to repair, replacement, repeat performance, a price reduction, cancellation or refund, depending on the circumstances and applicable law.

Nothing in these Terms replaces or restricts those rights.

34. Disclaimers

To the fullest extent permitted by law, products and services are provided subject to:

the description supplied before purchase;
the stated technical requirements;
the limitations of internet and third-party systems; and
reasonable maintenance, updates and changes.

General information provided through a website or application is not a substitute for legal, medical, financial, emergency or other regulated professional advice.

You should seek qualified advice where a decision may significantly affect health, safety, finances, legal rights or another important interest.

No exclusion or disclaimer applies where it would be unlawful or unfair to apply it.

35. Liability to consumers

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of a statutory right that cannot be excluded;
damage to a device or digital content where liability arises under applicable consumer law; or
any other liability that cannot lawfully be limited.

For consumers, SPMarketing is responsible for losses that are a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill.

SPMarketing is not responsible for:

losses that were not reasonably foreseeable;
losses caused by information or instructions supplied by you;
losses caused by unsupported third-party products;
business losses suffered by a consumer using a product for commercial purposes; or
losses you could reasonably have avoided by following supplied instructions, applying updates or maintaining backups,

except where liability cannot lawfully be excluded.

36. Liability to business customers

This section applies only to business customers.

Nothing excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of terms implied by law where exclusion is prohibited; or
any liability that cannot lawfully be limited.

Subject to the paragraph above, SPMarketing will not be liable for:

loss of profit;
loss of revenue;
loss of business;
loss of anticipated savings;
loss of goodwill;
loss of opportunity;
loss or corruption of data; or
indirect or consequential loss.

Subject to the exclusions above, SPMarketing’s total aggregate liability arising from a product or service will not exceed the total fees paid by the business customer for the affected product or service during the 12 months preceding the event giving rise to the claim.

Where the affected product was a one-off purchase made more than 12 months earlier, the maximum liability will not exceed the amount paid for that product.

37. Business-customer indemnity

This section applies only to business customers.

You will indemnify SPMarketing against reasonable losses, liabilities and expenses arising directly from:

materials supplied by you that infringe third-party rights;
unlawful instructions given by you;
your material breach of these Terms;
your unauthorised distribution of a product; or
your misuse of a product or service.

This indemnity does not apply to the extent that the loss was caused by SPMarketing’s breach, negligence or unlawful conduct.

38. Events outside reasonable control

Neither party will be responsible for delay or failure caused by an event beyond its reasonable control.

Such events may include:

internet or telecommunications failure;
power failure;
hosting-provider failure;
cyberattack;
natural disaster;
epidemic or public emergency;
war or civil disturbance;
industrial action;
government action;
sanctions;
changes in law; or
failure of a critical third-party platform.

This section does not excuse payment obligations that arose before the event or remove statutory consumer rights.

39. Export controls and sanctions

You must not purchase, access, export or use a product in breach of applicable sanctions, export-control laws or trade restrictions.

We may refuse, suspend or terminate supply where reasonably necessary to comply with a legal restriction or payment-provider requirement.

You confirm that you are not knowingly using the service on behalf of a prohibited person or for a prohibited purpose.

40. Privacy and cookies

Personal information is handled in accordance with the SPMarketing Privacy Policy:

https://spmarketing.info/privacy-policy/

The website may use cookies and similar technologies as described in the Privacy Policy, Cookie Policy or cookie-preference controls.

Payment providers, app stores and third-party integrations may process information under their own privacy policies.

41. Complaints

Complaints should be sent to:

support@spmarketing.info

Use the subject line:

Formal Complaint

Please include:

your name;
the purchasing email address;
the product or service;
the order or receipt number;
a clear explanation of the issue;
relevant correspondence; and
the resolution requested.

We will review the complaint and respond within a reasonable period.

42. Changes to these Terms

We may update these Terms to reflect:

changes in law;
new products or features;
payment or subscription changes;
security requirements;
operational changes; or
changes to third-party services.

The current version will be published on the SPMarketing website with an updated date.

Changes will not normally apply retrospectively to a completed one-off purchase.

Where a material change affects an ongoing paid subscription or service, reasonable notice will be provided where required. If you do not accept a material change, you may cancel before it takes effect, subject to the applicable contract and statutory rights.

43. Transfer of rights

You may not transfer your contract, subscription or licence to another person without prior written permission unless the product terms expressly allow it.

SPMarketing may transfer its rights and obligations as part of:

a business sale;
company reorganisation;
transfer of a product;
outsourcing arrangement; or
transfer to an affiliated or successor organisation.

A transfer will not reduce a consumer’s contractual or statutory rights.

44. No waiver

A delay or failure to enforce a right does not waive that right.

A waiver is effective only for the specific circumstances in which it is given.

45. Severability

If any provision of these Terms is found unlawful, invalid or unenforceable, that provision will be adjusted or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

46. Entire agreement

For business customers, these Terms and any incorporated written order, proposal or product terms form the entire agreement relating to the relevant purchase.

A business customer confirms that it has not relied on a statement not included in those documents, except that nothing excludes liability for fraud or fraudulent misrepresentation.

For consumers, this section does not exclude rights arising from information or representations that form part of the contract under applicable consumer law.

47. Third-party rights

Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect a right or remedy that exists independently of that Act.

48. Governing law and courts

These Terms and contracts made under them are governed by the law of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you retain any mandatory protections provided by the law of your place of residence.

Consumers may bring proceedings in the courts that have jurisdiction under applicable consumer law, including the courts of the part of the United Kingdom in which they live.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction.

49. Business information

SPMarketing
A trading name of Steven Thomas Parkinson Ltd

Company number: 15600768

Registered office:

5 Eryngo Street
Stockport
England
SK1 4DH

Support email:

support@spmarketing.info

Website:

https://spmarketing.info